Waste Disposal Acton Privacy Policy

This Privacy Policy explains how Waste Disposal Acton collects, uses, stores, and shares your personal data when you use our waste collection and disposal services. It applies to all Waste Disposal Acton customers in our service area, including individuals, households, landlords, commercial clients, and other organisations who engage us for waste-related services.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and all relevant data protection laws. This Privacy Policy is intended to give you clear and transparent information about our data processing activities.

Who We Are and How We Act as Data Controller

Waste Disposal Acton is the data controller for the personal data described in this Privacy Policy. This means that we determine why and how your personal data is processed in relation to our services. We are responsible for ensuring that the personal data we hold about you is processed lawfully, fairly, and in a transparent manner.

If you have any questions or concerns about this Privacy Policy or our data protection practices, you may contact us using the details provided on our website or any service documentation you have received from us.

Personal Data We Collect

We collect and process personal data that is necessary to provide our waste disposal and related services, to manage our business operations, and to comply with our legal obligations. The types of personal data we may collect include the following categories.

Identity and contact information, such as your full name, title, business name where applicable, billing address, service address, email address, telephone number, and other contact details needed to arrange and deliver services.

Service and contract information, including details about the services you request, schedules for collection, waste types and volumes, records of site visits, service notes, contracts, and correspondence about your services.

Payment and transaction information, such as bank account details, card details processed via secure payment providers, payment status, invoices, and records of payments you make for our services.

Communication records, including emails, telephone call summaries, complaints, queries, and any other communications you send to us or that we send to you.

Technical and usage data, which may include information about how you interact with our website or digital platforms, such as device identifiers, IP address, and basic analytics data, where this is collected in accordance with applicable law.

In the normal course of our services, we do not seek to collect special categories of personal data such as health information or data about criminal convictions. If such information is incidentally provided to us, we will handle it with additional care and only process it where there is a clear legal basis.

Lawful Basis for Processing Your Data

We only process your personal data where we have a valid lawful basis under applicable data protection laws. Depending on the specific context and purpose, we may rely on the following lawful bases.

Contract: We process personal data where it is necessary to enter into or perform a contract with you, such as arranging collections, managing your account, issuing invoices, and providing customer support.

Legal obligation: We process personal data where necessary to comply with legal and regulatory requirements, such as record keeping, tax obligations, waste management regulations, and responding to lawful requests from public authorities.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests or those of a third party, provided your interests and fundamental rights do not override those interests. This can include managing our operations, improving services, preventing fraud, ensuring the security of our systems, and handling general customer communications.

Consent: In limited cases where other lawful bases do not apply, we may rely on your consent to process your personal data for specific purposes, such as certain optional marketing communications. Where we rely on consent, you have the right to withdraw your consent at any time.

How and Why We Use Your Personal Data

We use your personal data for several purposes related to the delivery and management of our waste disposal services and the running of our business. These include the following.

To set up and manage your customer account, schedule and deliver waste collection and related services, and handle any changes or cancellations.

To invoice you for services, process payments, manage billing queries, and maintain accurate financial and transactional records.

To communicate with you about your services, including confirmations, reminders, service updates, health and safety information, and responses to your questions or complaints.

To monitor service quality, improve our operations and service delivery, train staff, and develop new offerings that may be relevant to our customers.

To maintain the security and integrity of our systems, prevent and detect fraud or misuse of our services, and protect our rights, property, and the safety of our staff and customers.

To meet our legal and regulatory obligations, such as those related to environmental regulations, financial reporting, and data protection requirements.

Data Sharing and Use of Processors

We may share your personal data with third parties where necessary and appropriate, always in line with data protection laws and subject to suitable safeguards. These third parties may act as data processors, processing data on our behalf and under our instructions.

Typical categories of processors and recipients include providers of payment processing services, customer relationship management systems, IT hosting and support, communication and messaging tools, waste transfer partners, and professional advisers such as accountants or legal advisers where necessary.

We require all processors to commit to appropriate technical and organisational measures to protect your personal data and to only process it as instructed by us. We do not allow our processors to use your personal data for their own purposes.

We will only disclose your personal data to public authorities or law enforcement agencies where we are legally required to do so or where such disclosure is necessary to protect vital interests or to establish, exercise, or defend legal claims.

Data Retention and Storage

We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting obligations. The specific retention period will depend on the type of data and the context in which it is processed.

Customer account and service records are generally retained for as long as you have an active relationship with us and for a reasonable period afterwards to handle queries, disputes, or potential legal claims. Financial and transaction data is usually retained for periods required by tax and financial regulations.

Where personal data is no longer needed, we will either securely delete it, anonymise it so that it can no longer be linked to an identifiable individual, or archive it in a way that removes access for routine business purposes.

Your Data Protection Rights

Under applicable data protection laws, you have a number of rights in relation to the personal data we hold about you. These rights apply to all Waste Disposal Acton customers in our service area, subject to any legal limitations or exemptions.

Right of access: You have the right to request confirmation as to whether we process your personal data and to obtain a copy of the data we hold about you, along with certain additional information.

Right to rectification: You may request correction or completion of any personal data that is inaccurate or incomplete.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing: You may ask us to restrict the processing of your personal data in specific situations, such as while we verify its accuracy or assess an objection you have raised.

Right to object: You have the right to object to processing based on our legitimate interests or for direct marketing purposes. We will respect your objection unless we have compelling legitimate grounds that override your interests, rights, and freedoms, or where the processing is required for legal claims.

Right to data portability: Where processing is based on your consent or on a contract, and carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format, and ask us to transmit it to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can address your concerns where possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operational needs, or legal requirements. Any updates will be made available through our usual communication channels. We recommend that you review this Privacy Policy periodically so that you remain informed about how we use and protect your personal data.